Privacy Policy

1. Who we are

rentrooster.co.uk is operated as part of Lynsco Group Ltd, an Irish-registered company (Registration Number 570133; VAT Number IE3387161QH), trading as RentRooster.

For privacy questions, contact support@rentrooster.co.uk.

2. Information we collect

Depending on how you use the marketplace, we may process:

• Account data: name, email address, phone number, password/security information, account region and verification status.
• Profile and listing data: profile information, listing descriptions, photographs, location/area information, pricing and availability.
• Rental data: rental requests, dates, booking status, on-platform messages, owner/renter references, deposits, disputes and support records.
• Payment and payout data: transaction references and status supplied by our payment providers. Sensitive card/bank data may be collected directly by those providers rather than stored by RentRooster.
• Technical data: IP address, browser/device information, security logs, cookies and information about use of the Service.
• Location data: approximate or listing-location data where needed to operate local search and item listings.

4. Why we use personal data

We use personal data where necessary to:

• create and administer accounts, listings and rental requests;
• authenticate users and carry out identity, phone, security and fraud-prevention checks;
• send operational/service communications about an identity check already started, an outstanding rental request, a payment deadline, booking status or other action needed to use the Service;
• process or facilitate bookings, payments and owner payouts through our service providers;
• provide customer support and investigate disputes, misuse, safety incidents or Lender Guarantee claims;
• protect the platform, users and our legitimate business interests from fraud, abuse and cyber-security threats;
• comply with legal, regulatory, tax, accounting or law-enforcement obligations where applicable;
• improve the Service and understand how it is used; and
• send marketing where permitted and subject to your available opt-out rights.

Authorised RentRooster staff may review on-platform messages and associated rental records where reasonably necessary to provide support, investigate fraud or misuse, protect marketplace safety, resolve a dispute, or administer a Lender Guarantee claim. Access is limited to legitimate operational purposes.

Depending on the activity and applicable law, our legal basis may include performance of a contract, steps requested before entering a contract, legitimate interests, consent, or compliance with a legal obligation.

Service reminders are kept separate from promotional newsletters. For new accounts that require identity verification, RentRooster may send a limited setup reminder if the identity check has not yet been started. If a Veriff check is started but not completed, a separate limited verification reminder sequence may help the user resume it. These reminders stop when the relevant step is completed and end after a limited period. We do not add advertising or unrelated offers to those reminders.

Optional marketplace tips, listing advice and product updates are treated separately from essential service messages. Email and SMS/text marketing preferences are separate, optional and are not pre-selected for new accounts. If you choose either channel, RentRooster may use account and marketplace activity such as whether you have published a listing, whether a listing has received rental requests, or how long the account has been inactive to choose a relevant occasional message. We apply frequency limits so these lifecycle messages do not become repetitive.

You can turn optional marketing email and SMS preferences on or off independently in My Profile. Marketing emails contain an unsubscribe link and promotional SMS messages contain an opt-out link. Turning optional marketing off does not stop necessary service communications about account security, identity verification, rental requests, payments, support or safety.

If you enter an email address into the website's optional marketplace-tips form without creating an account, we store that email address, marketplace region, consent record and unsubscribe token so we can send the requested occasional tips. If that email later becomes an active RentRooster account in the same marketplace region, the separate pre-registration lead sequence stops.

5. Who we share information with

We do not sell your personal data. We may share relevant information with:

• identity-verification, payment, communications, hosting, analytics, security and customer-support service providers;
• the other party to a rental where information is reasonably necessary to complete or manage the booking;
• professional advisers, auditors or claims/dispute specialists where reasonably necessary;
• law-enforcement bodies, courts, regulators or other authorities where required or justified by law; and
• a successor or purchaser in connection with a legitimate corporate restructuring, subject to applicable data-protection requirements.

6. Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including operating the account, completing transactions, resolving disputes and claims, preventing fraud, maintaining appropriate records and meeting legal obligations.

Different categories have different retention needs. Verification data held by Veriff is subject to Veriff's own retention arrangements and the services/configuration used by RentRooster. Where data is no longer required, we will delete or anonymise it where reasonably practicable and legally permitted.

7. International transfers

Some service providers may process data outside your country or the European Economic Area/United Kingdom. Where required, we use or rely on appropriate transfer mechanisms and safeguards provided by applicable data-protection law.

8. Security

We use technical and organisational measures intended to protect personal data, including access controls, transport security and restricted administrative access. No online system can promise absolute security, so users should also protect their passwords and devices and tell us promptly if they suspect account misuse.

9. Cookies, local storage and first-party analytics

RentRooster uses necessary session technology for login, security and core functionality. With your analytics permission, we also create a random first-party session identifier in browser session storage so we can measure page views, listing views, broad device type, campaign tags, referring-domain host, conversion steps, time on page and exit pages. The analytics event store does not include your name, email address, full referring URL or a stored IP address.

Analytics is optional and is not an advertising pixel. You can refuse it or withdraw permission at any time. Analytics preferences

10. Your rights

Subject to applicable law and exemptions, you may have rights to access, correct, delete or restrict personal data; object to certain processing; request portability; withdraw consent where processing relies on consent; and complain to a data-protection authority.

To make a privacy request, contact support@rentrooster.co.uk. We may need to verify your identity before acting on a request.

11. Complaints

Please contact us first if you have a privacy concern so we can investigate it. You may also complain to the UK Information Commissioner's Office (ICO) or another supervisory authority with jurisdiction over your personal data.

12. Changes to this policy

We may update this policy as the Service, our providers or legal requirements change. The current version and effective date will be published on this page, and material changes will be highlighted where appropriate.