RentRooster is a peer-to-peer rental marketplace that connects people who need to rent items with those who have items to list. From tools and outdoor gear to party supplies and electronics, RentRooster helps people find local rentals across United Kingdom.

Signing up is easy! Just click the "Sign Up" button on our homepage, fill in your details, and create an account. Identity verification is required before key marketplace actions, and owners also complete payout setup before a listing can go live.

Simply use the search bar to enter what you're looking for or browse by category. You can filter results by location, price, and other criteria to find exactly what you need.

All you need is a verified RentRooster account. Some items might require a deposit or additional verification, which will be clearly indicated on the item’s listing page.

Rental prices are set by the individual lenders. Prices may vary based on the item’s value, rental duration, and market demand.

Log into your account, and select "List Your Item" from your dashboard. Provide details about the item, upload good-quality photos, and set your price and rental terms. Complete the required identity and payout setup, then publish the listing when the account is ready.

No, listing items on RentRooster is free. We charge a moderate fee of 15% of the overall rental amount, which is deducted at the end of the rental period. This fee helps us cover our operational costs while ensuring you receive the best service.

Payments are processed through our secure system. Once the rental is complete and the item is returned in good condition, the funds will be transferred to your linked bank account.

Eligible rentals can benefit from the RentRooster Lender Guarantee, with a maximum of £5,000 per qualifying rental. The Guarantee is subject to eligibility, exclusions, valuation rules and evidence requirements, so payment is not automatic. Keep the booking and payment on RentRooster, verify the renter through the platform and take clear photos or video of the item before handover. Read the full Guarantee terms before accepting higher-value rentals.

Identity verification is required before users can publish listings or send rental requests. Once an owner accepts a request, payment is completed through the platform's secure payment provider. RentRooster also keeps rental requests and messages linked to the booking so both parties have a clear record.

Yes, you can require a security deposit for the items you list. This helps ensure that your item is returned in good condition and provides you with peace of mind.

When an accepted rental includes a security deposit, the payment flow includes a security-deposit authorisation. The rental and deposit amounts are shown to the renter before payment. The payment process then handles capture or release according to the booking outcome.

RentRooster uses Veriff for identity verification before key marketplace actions. Veriff guides the user through the supported identity-document and selfie/video steps needed for that verification session.

Owners and renters should use the information and messages recorded in RentRooster to arrange handover and satisfy themselves that they are meeting the correct person. Do not exchange account passwords, card details or move the booking/payment off platform.

The comprehensive verification process ensures that all renters have been thoroughly checked, reducing the risk of fraudulent activity. This helps create a safer environment for both item owners and renters.

If you encounter any issues with a renter, such as a discrepancy in identification or any concerns about the item, please contact our support team immediately. We are here to assist you and ensure a safe transaction.

Keep the rental request, payment and messages on RentRooster, check the other member's verified status, record the item's condition at handover and return, and read the Lender Guarantee terms before higher-value rentals. No verification or deposit removes every risk.

Contact RentRooster support promptly and keep the messages, photos/video and other evidence linked to the booking. A security deposit is an authorisation, not an automatic damage payment. Any Lender Guarantee claim is subject to its eligibility, evidence, exclusions and valuation rules.

Use the Message support button while logged in, or the Contact page if you cannot access your account. Your support conversation is recorded in RentRooster and our team is notified so it can be reviewed.

Open the relevant request in Requests & messages to see the actions available for its current status. If a confirmed rental needs to be changed or cancelled and no self-service action is shown, message RentRooster support before making any off-platform arrangement.

Yes, you can extend your rental period if the item is not booked by another user. Contact the lender via RentRooster to request an extension.

Yes. Illegal, unsafe, counterfeit, weapon-related or otherwise restricted listings are not permitted. See the RentRooster Terms of Service for the applicable rules. If you are unsure whether an item belongs on the marketplace, message support before listing it.